• We specialize in saving you money by extending the life of your IT equipment. We have certified engineers on staff to help you make sure that your data is protected and to help you recover if any hardware fails.
  • We support both current and end of life (EOL / EOSL) products and use original parts, which are cleaned and thoroughly tested. We also provide on-site spare parts or kits so that replacement is always ready at your location.
  • 500+ Support Customers
  • Alternative and OEM maintenance blended under the same contract
  • The first provider to put all IT Hardware maintenance under one contract
  • Program management for cross-platform environments
  • Specializing in enterprise-level equipment
  • Flexible service level agreements including on-site spares
  • Flexible billing-in-arrears options
  • Contact our team to get started. Our solutions experts are standing by…
  • Call 952-943-0900 or chat with us for immediate product or pricing information, or Request Quote

Support Levels

BRONZE 9 x 5

  • 8:00 AM to 5:00 PM Monday through Friday
  • Ground delivery of replacement FRUs
  • Hardware only. No help desk support
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SILVER 9 X 5 X 4

  • 8:00 AM to 5:00 PM Monday through Friday
  • Phone / Email / Support Response
  • Ground delivery of replacement FRUs
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GOLD 9 x 5 x 4 (NBD)

  • 8:00 AM to 5:00 PM Monday through Friday
  • Phone / Email / Support Response
  • NBD delivery of replacement FRUs
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PLATINUM 24 x 7 x 4

  • Help Desk Support: 7 Days a Week, 24 Hours a Day
  • 4 Hours failed hardware diagnosis response
  • Stand overnight delivery of replacement FRUs
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Frequently Asked Questions

How Long Will You Support the Equipment?

We can support the equipment for 3+ years after OEM warranty as long as equipment is available.

Are the Parts OEM and Tested?

Yes! All our OEM parts are brought in our warehouse to be fully tested, certified, and warrantied.

How Do I get a Support Quote?
  • You can reach out to ESX via phone, form, or website chat.
  • A sales representative will setup a time to discuss the support requirements with you over the phone. This call will include gathering system configuration, locations, SLA’s, desired support level and start date, budget and timeline.
  • A quote proposal will be put together detailing pricing, equipment covered, support level and terms. This quote will be sent to you typically within 24 hours from information received.

Contact our team to get started. Our solutions experts are standing by…

Call 952-943-0900 or chat with us for immediate product or pricing information, or Request Quote

Request Quote



From Startups to Fortune 500 – Over 3000 Customers