JOB SUMMARY

Provide customer service, administrative, and sales support to VP of Sales and Sales Team.

JOB DUTIES

  • Assistant to VP of Sales – keep him on track
  • Sales support for VP of Sales and Sales Team – assist daily as needed
  • Maintain accurate and complete information in HubSpot
  • Assist with incoming customer calls by providing quotations, placing orders, answering customer questions, fielding technical support inquiries, etc.
  • Manage order process
  • Tracking and logistics
  • Customer service – Develop a positive rapport with customers (both internal and external)
  • Payments/paperwork
  • Follow up on aging
  • Manage MS account logistics
  • Backup on website chat & main phone line
  • Manage incoming leads
  • Follow up with reps on lead status
  • Handle multiple priorities, often conflicting
  • Other duties as assigned

SKILLS:

  • Intense attention to detail
  • Talent for taking initiative and being proactive
  • Tenacity
  • Excellent organization
  • Superior customer service skills
  • Ability to multitask
  • Ability to know what’s important and prioritize – timeliness
  • Technical knowledge

DESIRED EXPERIENCE:

  • Buying/Ordering from distribution & manufactures
  • Experience with hardware & software
  • Contracts & Agreements
  • Supporting IT sales operations
  • Microsoft Office – specifically excel
  • CRM experience
  • Customer service & strong phone skills
  • Meet customer deadlines

REQUIRED QUALIFICATIONS:

  • Associate degree minimum
  • Minimum 3 years’ experience administrative support
  • 1 year experience in support of sales team
  • 1 year experience in support of sales executive
  • Excellent oral and written communication skills, with varying audiences
  • Exceptional organizational skills
  • Customer service oriented
  • Prompt and reliable attendance
  • Reliable transportation and located near Minneapolis

PREFERRED QUALIFICATIONS:

  • Experience with IT hardware, software, or services

To apply for this job email your details to hr@emergentsx.com