Ransomware Urgent Care

Urgent Care / Rapid Response

Is your business experiencing an active Ransomware attack?

Contact ESX immediately! 888-339-9370



ESX has a Ransomware playbook and an expert response team. We’re here 24/7, including holidays, to eliminate the ransomware on your network and get your business back to capacity. 

Response Team Objectives:

  1. Get your systems back on-line ASAP
  2. Help you avoid paying any ransoms or fees
  3. Recover files
  4. Prevent future Ransomware


ESX Urgent Care – Ransomware Recovery Process:

  • Assign ESX Point of Contact
  • Assess the situation
  • Assign an ESX dedicated Ransomware Incident Response Team
  • Perform ransomware recovery evaluation
  • Develop plan to get back online


Why ESX? 

  • Free evaluation and no-obligation quote
  • Fast response time
  • Trusted ransomware experts that understand and can resolve complicated situations.
  • A technology firm that simplifies the process and fixes security.
  • Infrastructure, Managed Services, Systems Integration, NOC, hardware agnostic, all security-related IT services.


Frequently Asked Questions

What is Ransomware?

Ransomware is a type of malicious software that infects a computer and restricts users’ access to it until a ransom is paid to unlock it. Ransomware variants have been observed for several years and often attempt to extort money from victims by displaying an on-screen alert. Typically, these alerts state that the user’s systems have been locked or that the user’s files have been encrypted. Users are told that unless a ransom is paid, access will not be restored. The ransom demanded from individuals varies greatly and must be paid in virtual currency, such as Bitcoin.  

Does ESX Fix Ransomware?

Yes. ESX fixes security. We have a process, a response team that can immediately assess the causes and examine the data, and a methodology that has been very effective. 

Can ESX Prevent Ransomware?

Yes. Our methodology immediately addresses the major causes of Ransomware.  

How does a computer become infected with Ransomware?

Ransomware is often spread through phishing emails that contain malicious attachments or through drive-by downloading. Drive-by downloading occurs when a user unknowingly visits an infected website and then malware is downloaded and installed without the user’s knowledge. Crypto ransomware, a malware variant that encrypts files, is spread through similar methods and has also been spread through social media, such as Web-based instant messaging applications. Additionally, newer methods of ransomware infection have been observed. For example, vulnerable Web servers have been exploited as an entry point to gain access into an organization’s network. 

Why is Ransomware so effective?

The authors of ransomware instill fear and panic into their victims, causing them to click on a link or pay a ransom, and infect users’ systems with malware. Ransomware displays intimidating messages similar to those below: 

  • “Your computer has been infected with a virus. Click here to resolve the issue.” 
  • “Your computer was used to visit websites with illegal content. To unlock your computer, you must pay a $100 fine.” 
  • “All files on your computer have been encrypted. You must pay this ransom within 72 hours to regain access to your data.” 
What is the possible impact of Ransomware?

Ransomware not only targets home users; businesses can also become infected with ransomware, leading to negative consequences, including: 

  • temporary or permanent loss of sensitive or proprietary information, 
  • disruption to regular operations, 
  • financial losses incurred to restore systems and files, and 
  • potential harm to an organization’s reputation. 

Paying the ransom does not guarantee the encrypted files will be released; it only guarantees that the malicious actors receive the victim’s money, and in some cases, their banking information. In addition, decrypting files does not mean the malware infection itself has been removed. 

What do I do to protect against Ransomware?

Infections can be devastating to an individual or organization, and recovery can be a difficult process that may require the services of a reputable data recovery specialist. 


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