Violin Memory Maintenance & Support Program

  • Emergent Systems Exchange (ESX) specializes in saving you money by extending the life of your Violin Memory storage equipment. We have certified engineers on staff to help you make sure that your data is protected and to help you recover if any hardware fails.
  • We support both current and end of life (EOL / EOSL) products and use original Violin Memory parts, which are cleaned and thoroughly tested. We also provide on-site spare parts or kits so that replacement is always ready at your location.
  • Request Quote or Call 952-943-0900 for immediate assistance.

Frequently Asked Questions

What Maintenance & Support Options Are Available?

ESX offers 5 levels of maintenance ranging from 24x7x4-hour response to Next Business Day parts replacement. Contracts can be customized to co-terminate, providing you flexibility to choose the service level right for you at prices 30-70% of the OEM. With our on-spares offer, you can eliminate downtime on mission critical equipment.

Why Choose ESX Engineers for your 3rd Party Maintenance Plan or Consulting Project?

  • 500+ Support Customers
  • 30-70% cost savings
  • Alternative and OEM maintenance blended under the same contract
  • The first provider to put all IT Hardware maintenance under one contract
  • Program management for cross-platform environments
  • Specializing in enterprise-level equipment
  • Support for end-of-life equipment
  • Flexible service level agreements including on-site spares
  • Flexible billing-in-arrears options

How Long Will You Support the Equipment?

We can support the equipment for 3+ years after OEM warranty as long as equipment is available.

Are the Parts OEM and Tested?

Yes! All our OEM parts are brought in our warehouse to be fully tested, certified, and warrantied.

Can You Provide a Spares On-Site?

Yes! On-site spares can eliminate downtime on mission critical equipment and 4 hour part response.

Do You Provide Equipment Support with Other Manufacturers?

Yes! We provide equipment support on over 40+ Manufacturers.

How Do I get a Support Quote?

  • You can reach out to ESX via phone, form, or website chat.
  • A sales representative will setup a time to discuss the support requirements with you over the phone. This call will include gathering system configuration, locations, SLA’s, desired support level and start date, budget and timeline.
  • A quote proposal will be put together detailing pricing, equipment covered, support level and terms. This quote will be sent to you typically within 24 hours from information received.

What Are You Waiting For?

Get started today! Contact our team to discuss your specific needs.

Call us at 952-943-0900 for immediate assistance or fill out the form below.

From Startups to Fortune 500 – Over 3000 Companies Trust ESX

Tested & Warrantied Products

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Maintenance & Support

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Certified Engineers On Staff

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Tested & Warrantied Products

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Maintenance & Support

Learn More

Certified Engineers On Staff

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What Are You Waiting For? Contact Sales or Support