Maintenance & Support

  • We specialize in saving you money by extending the life of your IT equipment. We have certified engineers on staff to help you make sure that your data is protected and to help you recover if any hardware fails.
  • We support both current and end of life (EOL / EOSL) products and use original parts, which are cleaned and thoroughly tested. We also provide on-site spare parts or kits so that replacement is always ready at your location.
  • 500+ Support Customers
  • Alternative and OEM maintenance blended under the same contract
  • The first provider to put all IT Hardware maintenance under one contract
  • Program management for cross-platform environments
  • Specializing in enterprise-level equipment
  • Flexible service level agreements including on-site spares
  • Flexible billing-in-arrears options

Request Quote

Contact our team to discuss your specific needs. Call us at 952-314-4689 for immediate assistance.

We Support the Following Manufacturers:

Storage Maintenance

  • EMC
  • EqualLogic
  • Compellent
  • NetApp
  • Nimble
  • HP
  • Hitachi Data Systems
  • Fujitsu
  • X-IO

Server Maintenance

  • Dell
  • HP
  • Fujitsu

Networking Maintenance

  • Cisco
  • Brocade
  • Dell
  • Juniper

We Offer the Following Support Levels:

BRONZE 9 x 5

  • 8:00 AM to 5:00 PM Monday through Friday
  • Ground delivery of replacement FRUs
  • Hardware only. No help desk support

Get Pricing

SILVER 9 X 5 X 4

  • 8:00 AM to 5:00 PM Monday through Friday
  • Phone / Email / Support Response
  • Ground delivery of replacement FRUs

Get Pricing

GOLD 9 x 5 x 4 (NBD)

  • 8:00 AM to 5:00 PM Monday through Friday
  • Phone / Email / Support Response
  • NBD delivery of replacement FRUs

Get Pricing

PLATINUM 24 x 7 x 4

  • Help Desk Support: 7 Days a Week, 24 Hours a Day
  • 4 Hours failed hardware diagnosis response
  • Stand overnight delivery of replacement FRUs

Get Pricing

BRONZE 9 x 5

  • 8:00 AM to 5:00 PM Monday through Friday
  • Ground delivery of replacement FRUs
  • Hardware only. No help desk support

Get Pricing

SILVER 9 X 5 X 4

  • 8:00 AM to 5:00 PM Monday through Friday
  • Phone / Email / Support Response
  • Ground delivery of replacement FRUs

Get Pricing

GOLD 9 x 5 x 4 (NBD)

  • 8:00 AM to 5:00 PM Monday through Friday
  • Phone / Email / Support Response
  • NBD delivery of replacement FRUs

Get Pricing

PLATINUM 24 x 7 x 4

  • Help Desk Support: 7 Days a Week, 24 Hours a Day
  • 4 Hours failed hardware diagnosis response
  • Stand overnight delivery of replacement FRUs

Get Pricing

Frequently Asked Questions

IT Hardware Maintenance from ESX: 3 Options When Looking at Maintenance

 

How Long Will You Support the Equipment?

We can support the equipment for 3+ years after OEM warranty as long as equipment is available.

Are the Parts OEM and Tested?

Yes! All our OEM parts are brought in our warehouse to be fully tested, certified, and warrantied.

Can You Provide a Spares On-Site?

Yes! On-site spares can eliminate downtime on mission critical equipment and 4 hour part response.

How Do I get a Support Quote?

  • You can reach out to ESX via phone, form, or website chat.
  • A sales representative will setup a time to discuss the support requirements with you over the phone. This call will include gathering system configuration, locations, SLA’s, desired support level and start date, budget and timeline.
  • A quote proposal will be put together detailing pricing, equipment covered, support level and terms. This quote will be sent to you typically within 24 hours from information received.

Frequently Asked Questions

IT Hardware Maintenance from ESX: 3 Options When Looking at Maintenance

 

How Long Will You Support the Equipment?

We can support the equipment for 3+ years after OEM warranty as long as equipment is available.

Are the Parts OEM and Tested?

Yes! All our OEM parts are brought in our warehouse to be fully tested, certified, and warrantied.

Can You Provide a Spares On-Site?

Yes! On-site spares can eliminate downtime on mission critical equipment and 4 hour part response.

How Do I get a Support Quote?

  • You can reach out to ESX via phone, form, or website chat.
  • A sales representative will setup a time to discuss the support requirements with you over the phone. This call will include gathering system configuration, locations, SLA’s, desired support level and start date, budget and timeline.
  • A quote proposal will be put together detailing pricing, equipment covered, support level and terms. This quote will be sent to you typically within 24 hours from information received.

Request Quote – Get Pricing Today

Contact our team to discuss your specific needs. Call us at 952-314-4689 for immediate assistance.

From Startups to Fortune 500 – Over 3000 Companies Trust ESX

Get Started Today! Contact Our Maintenance & Support Team